Privacy Policy

1. Introduction

Pranoia ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information about you when you use our Platform.

This Policy is compliant with the General Data Protection Regulation (GDPR) applicable to users in the European Union.

2. Data We Collect

We collect the following personal data:

Account information: name, email address, password (encrypted).
Order information: order history, content submitted, publication links.
Payment information: processed by Stripe. We do not store card details directly.
Technical data: IP address, browser type, device information, pages visited.
Communication data: emails and messages sent to our support team.

3. How We Use Your Data

We use your data to:

Provide and manage the Platform and your account.
Process orders and payments.
Send transactional emails (order confirmations, status updates).
Respond to your support requests.
Improve the Platform based on usage patterns.
Comply with legal obligations.

4. Third Parties

We share your data only with the following third parties where necessary:

Stripe — payment processing. Your payment data is governed by Stripe's Privacy Policy.
Media outlets — only the content and author details you submit for publication.

We do not sell, rent, or trade your personal data to any third parties for marketing purposes.

5. Cookies

The Platform may use cookies for technical functionality and session management. We do not currently use third-party analytics tools. If this changes, we will update this Policy and notify users.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and personal data at any time by contacting support@pranoia.com.

We may be unable to delete your data in cases of unresolved disputes, ongoing legal proceedings, or suspected fraud.

7. Your Rights (GDPR)

If you are based in the European Union, you have the following rights:

Right to access — request a copy of your personal data.
Right to rectification — request correction of inaccurate data.
Right to erasure — request deletion of your personal data.
Right to restrict processing — request limitation of data processing.
Right to data portability — request transfer of your data in a readable format.
Right to object — object to processing based on legitimate interests.

To exercise any of these rights, please contact us at support@pranoia.com. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. Payment data is processed exclusively through Stripe's secure infrastructure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email. Continued use of the Platform after changes are posted constitutes acceptance of the updated Policy.

10. Contact

For any questions or requests related to this Privacy Policy, please contact us at: support@pranoia.com